Patient FAQs
About MN HIE
How does MN HIE work?
What is a “record locator service?”
Am I in MN HIE?”
Are Medicare members included in MN HIE?”
Patient information
Who can see my medical information?
Can my doctor go into the system and see my medical information any time they want?
What medical information can they see?
What if my prescriptions were filled at Wal-Mart or Sam’s Club? Are they included?
What if I buy my medication in Canada?
How secure is my medical information?
Do I have access to my medical information on MN HIE?
Patient permission
How do I give permission to see my medical information?
How long does my permission last?
How do I opt out of the MN HIE service?
I opted out of this service, now I want to be back in. What do I do?
At my clinic they showed I was taking a medicine that I am not taking. I decided not to, how do I remove it?
I went to the doctor and my contact information wasn't correct. (i.e., name, phone, address, etc.) How do I change it?
Is my doctor participating in MN HIE?
How does MN HIE work?
Authorized health care providers who participate in MN HIE can view your medical information only with your permission or in a medical emergency.
MN HIE does not store your medical information, it is a record locator service that finds and displays your medical information to participating health care providers.
What is a “record locator service?”
A record locator service functions as an index or card catalog for patient medical records. The record locator service contains just enough information to uniquely identify each patient and provides pointers to the locations of your medical information. It does not contain your medical information.
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Am I in MN HIE?
If you have health insurance through HealthPartners, Blue Cross Blue Shield of Minnesota, Medica, the Minnesota Department of Human Services, PreferredOne or UCare you are most likely included in MN HIE.
Are Medicare members included in MN HIE?
At this time, only Medicare enrollees with coverage through certain types of health plans are included in MN HIE. This includes over 328,000 Medicare enrollees. Contact your health plan directly for more information.
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Who can see my medical information?
Only authorized health care providers who participate in MN HIE can view your medical information and only with your permission or in a medical emergency.
Can my doctor go into the system and see my medical information any time they want?
No. You control permission to view your medical information. For example, if you go to the emergency room, you will be asked to say “yes” or “no” by signing a patient consent form. If you decide to say “no”, your health care providers will NOT be able to access your medical information through MN HIE during that visit.
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What medical information can they see?
MN HIE allows health care providers to view eligibility information, and with your permission, to view medication history, lab history, immunization history, ePrescribing, and exchange medical record Continuity of Care Document (CCD) information.
What if my prescriptions were filled at Wal-Mart or Sam’s Club? Are they included?
If you pay for a prescription out of your own pocket and do not submit it to your health plan as a claim, it will not be included in your medication history.
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What if I buy my medication in Canada?
If you pay for a prescription out of your own pocket and do not submit it to your health plan as a claim, it will not be included in your medication history.
How secure is my medical information?
MN HIE is a secure electronic network that strictly complies with all federal and state privacy regulations to keep your medical information private and secure.
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Do I have access to my medical information on MN HIE?
MN HIE does not store any of your medical information; it simply allows a one time view into to your medical information during a doctor, hospital or clinic visit. You can obtain your medical information from your health plan or your doctor, hospital or clinic.
How do I give permission to see my medical information?
At each visit to your doctor, hospital or clinic you will be asked to give permission by signing a patient consent form. You say “yes” or “no” at every visit on a patient consent form. Authorized health care providers who participate in MN HIE can view your medical information only with your permission or in a medical emergency.
You may also choose to “opt out.” If you choose to opt out of MN HIE, participating health care providers will NOT be able to view your medical information—even in a medical emergency.
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How long does my permission last?
Your permission/consent lasts during your current visit. MN HIE does not store any medical information. Your medical information may only be accessed through MN HIE when you give your permission during a visit to your doctor, hospital or clinic.
How do I opt out of the MN HIE service?
If you would like to opt out of MN HIE, contact MN HIE directly at 1-888-329-5270 and our operators will assist you. Remember, if you choose to opt out of MN HIE, participating health care providers will NOT be able to view your medical information—even in a medical emergency.
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I opted out of this service, now I want to be back in. What do I do?
Please contact MN HIE directly at 1-888-329-5270 and our operators will assist you.
At my clinic they showed I was taking a medicine that I am not taking. I decided not to, how do I remove it?
Please contact your health plan directly to change or update any medical information. MN HIE does not store any of your medical information.
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I went to the doctor and my contact information wasn’t correct (i.e., name, phone, address, etc.) How do I change it?
Please contact your health plan directly to change or update your member information.
Is my doctor, clinic or hospital participating in MN HIE?
MN HIE is not available yet for all doctors, clinics and hospitals to subscribe to the MN HIE services.
In the future MN HIE’s goal is to have all doctors, hospitals and clinics able to access MN HIE’s services to provide high quality care to their patients.
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